CONSULTATION SERVICE’S PROCESS, TERMS & CONDITIONS
The process, terms and conditions listed below govern the services programme provided by Diet Ideas Sdn. Bhd. and as purchased by the client. These item are outlined as below :
1. CONSULTATION PROGRAMME DETAILS
The programme will contain the details as outlined for the package purchased.
2. CONSULTATION PROGRAMME SET-UP
Upon confirmation of purchase from Client, the Case Manager will call (and message if deemed appropriate) the Client to set up the consultation programme. The call will be made for the following reasons :
3. BLOOD TEST RESULT
The blood test result will be available for viewing after at least 2 working days. Once the blood test result is out, the Case Manager will email the blood result to the Client and the review and application of the blood test will be done during the next Dietitian’s/Nutritionist’s consultation.
4. DNA TEST RESULT AND NUTRIGENOMIC CONSULTATION
The DNA test result will be available for viewing after at least 18 working days to 30 working days. Once the DNA test result is out, the Case Manager will email the DNA test result to the client. The Case Manager or Dietitian/Nutritionist in-charge will arrange an agreed time and date for the Nutrigenomic Consultation with our Nutrigenomic Expert (if applicable).
The review of the DNA test result will be done during the Nutrigenomic Consultation, which is subjected to (6) CONSULTATION TIME AND DURATION and (9) CONSULTATION RESCHEDULE POLICY.
The set up of the nutrigenomic consultation will be done once the DNA Test Result comes out, and will require 7 days of preparation from the Nutrigenomic Expert side. The nutrigenomic consultation is only valid within 1 month after the DNA Test Result is given to the Client.
5. CONSULTATION MODE
For the Virtual package, the default medium would be through Google Meet. However, other virtual medium can also be used as agreed by both Dietitian/Nutritionist and Client.
Additionally for Virtual package, the Client may opt to come to our Centre for a physical consultation. However, please inform the Case Manager or the Dietitian/Nutritionist 2 days in advance for the physical consultation at our Centre.
6. CONSULTATION TIME AND DURATION
The consultation time is to be set between Monday to Friday, between 9.30am to 5.30pm, with the exception of Nutrigenomic Session which will be adjusted accordingly. Should there be a need for consultation at non-working hours, an agreement has to be achieved between both Dietitian/Nutritionist and Client.
The initial consultation (Nutritional Assessment) will have an average and max duration of 1 hour, while the subsequent consultation will have an average duration of 45 minutes, with a max of 1 hour. However, the duration may be different depending on the needs and discussion of both parties, up to the limit duration.
The consultation waiting period is ONLY 10 minutes without notice. Once 10 minutes has passed, the consultation is considered as defaulted and subjected to reschedule as per (9) CONSULTATION RESCHEDULE POLICY as below. Should the client require further time to start the consultation, the client may notify before the session starts or during the 10 minute waiting period.
7. CONSULTATION PROGRAMME PROGRESSION
The consultation programme will progress as outlined in the Programme Outline, except for rescheduling per (9) CONSULTATION RESCHEDULE POLICY. For Client that may have to put their programme on hold, please refer to the item (8) CONSULTATION PACKAGE VALIDITY below. For Client that pays by installment, the consultation programme will progress as per amount paid in relation to the duration of the programme.
For example, paying only 50% for a 3 Months Basic programme will only enable the programme to proceed for one month. Other examples may follow with the closest value taken for the evaluation.
8. CONSULTATION PACKAGE VALIDITY
The Client may withhold to start the programme later under a fixed period of time as follow :
For those that opt to start the programme after the blood test or DNA test results come out, the validity period will start on the day of the result.
However, once the programme starts, it is to be finished within the duration of the purchased package to ensure compliance and rigidity of outcome. Delaying or holding the programme is not doable.
For any timing issues, Client may opt for reschedule. Please read through the (9) CONSULTATION RESCHEDULE AND POLICY below for the details.
9. CONSULTATION RESCHEDULE POLICY
The Client may reschedule the consultation with the Dietitian/Nutritionist under the following terms in according to working hours (9.30am – 5.30pm; 4.30pm is the last slot)
For consultation on working hours
For consultation on non-working hours
For nutrigenomic consultation
The exchange of information, including but not limited to typed chats, voice call, screenshot, knowledge, education materials, pictures and update) between the Client and theDietitian/Nutritionist is subjected to confidentiality and privacy (i.e not to be shared to a third party). However, should there be a need to share, a consensual agreement has to be achieved between both parties.
Diet Ideas Sdn. Bhd may use the information regarding the Client’s basic background and progress for promotion, marketing, analysis and or/and anything deemed appropriate without revealing the name, location, occupation or/and anything deemed inappropriate.
11. REFUND POLICY
There is NO REFUND for the consultation programme, EXCEPT in cases where there's misconduct on our expert side as pertain to the programme content. This refund will be done prorated and the Client have to notify and provide proof of misconduct to our Case Manager.