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Terms Of Use

Terms of Use

Introduction

Welcome to the Diet Ideas website (the "Site"). Please read the following terms and conditions (“Terms of Service”, “Terms”), carefully before using this Site or subscribing to the services ("Service") so that you are aware of your legal rights and obligations with respect to Diet Ideas Sdn. Bhd. (Company Registration No. 201901023252 (1332581-H)), its affiliates and/or subsidiaries (individually and collectively, "Diet Ideas", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Diet Ideas application software (“App”) made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site and App or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Diet Ideas.

By using our App and/or Site and/or subscribing to any features of the application and/or website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the application and/or website, including without limitation users who are browsers, subscribers and/ or contributors of content.

Right To Make Changes To The Agreement

Please note that these terms and conditions may be amended from time to time in accordance with applicable laws and regulations and such variations may be applicable to you. In the case of any changes, you will be notified, and the latest version of this Term and Agreement will be made available to all customers.

User Guidelines (Rules, Restrictions, Requirements)

By registering for access to the Site or the Application and use of the Services, you agree to abide by the following terms and conditions:

  • You are responsible for protecting the confidentiality of your username and password and the safety and security of any computer, mobile phone and/or any other equipment and/or hardware you use to access the Services.
  • You will not post or transmit any material or information which is offensive, defamatory, obscene, unlawful, vulgar, harmful, threatening, abusive, harassing or ethnically objectionable.
  • You agree not to impersonate any other person.
  • You agree to provide current, accurate and up-to-date information about yourself as required under these terms and conditions.
  • You agree not to post or transmit any unsolicited advertising or promotional materials.
  • You will not post or transmit any material in which the copyright is owned by another person or entity and you warrant that all material posted or transmitted is your original work and not sourced from any third party.
  • You will not post or transmit any material which contains viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware.
  • You accept that any information provided by us is general information and is not in the nature of advice. We derive our information from sources which we believe to be accurate and up to date as at the date of publication and reserve the right to update this information at any time.
 
Copyright And Intellectual Property

All trademarks, logos, images, and service marks, including these Terms and Condition as displayed on the Website or application or in our marketing material, whether registered or unregistered, are the intellectual property of Diet Ideas Sdn Bhd and/or third parties who have authorized us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Diet Ideas Sdn Bhd trademarks on any other website not approved by us is strictly prohibited. Diet Ideas Sdn Bhd will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

Governing Law

This Agreement shall be governed by the laws of Malaysia and the courts of Malaysia shall have non-exclusive jurisdiction. For users outside of Malaysia, the respective laws of your country shall be applicable. Should there be any contradiction in the laws of your country or province of residence, laws of Malaysia shall prevail.

Limitation Of Liability

You acknowledge and agree that Diet Ideas shall not be liable to you or your beneficiaries for any losses, claims, costs, expenses or damages arising out of or in connection with your use of and/or reliance on the Services, or any termination of your access to the Services, whether arising from the negligence, default, act or omission of Diet Ideas and/or its affiliates and/or their respective employees, officers, contractors and/or agents or partners.

Indemnification

You agree to indemnify us against any loss, damage or cost incurred by us arising out of your access or use of the Site, including, without limitation, the Services, the Application, the Content or any other information accessible over or through the Site and/or the Application, any content submitted by you or your violation of these terms and conditions, or any other laws, regulations and rules. You will also indemnify us against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, breach of confidence, infringement of copyright or infringement of any other intellectual property right).

Acknowledgement

The user, client or subscriber, (the "User") acknowledge that while Diet Ideas Sdn Bhd (referred as Diet Ideas) personalised health program aims to be inclusive, this product should not serve as a replacement to my primary healthcare provider and is not intended to mainly diagnose, treat, or cure any physical illness or psychological disorders. the user understand the role of dietitians and nutritionist in Diet Ideas will be following the legal role according to the Allied Health Sciences act, whereby dietitians will help to improve and cure client’s health conditions using medical nutrition therapy and nutritionist will help to prevent possible health conditions during the program with Diet Ideas.

The user acknowledge and agree that Diet Ideas reserves and retains the right to picture record, video record, audio record and process all interactions. All recordings are the sole property of Diet Ideas. Recorded interactions are used for developmental, research, analytics, improvement and monitoring purposes. Diet Ideas may also use all or any part of the information recorded (or derivatives of such information) to improve its service, by means of processing the recorded data to train Machine Learning (ML) models that will improve our staff. This also includes allowing Diet Ideas personnel or third parties with technical expertise to listen to, watch, and perform analysis with or process data recorded from video calls, audio call, chats message or recordings in connections with the Services (or any improvement thereof). While using Diet Ideas services, The user agree for any resources shared with Diet Ideas, to be used for the marketing purposes for Diet Ideas. The user understand that Diet Ideas will ask for my consent shall my sensitive data such as health improvement with my name to be used for marketing purposes.

The user acknowledge that for any purchase of Diet Ideas consultation and product, payment is to be made first before the service can ensue.

The user hereby agree that in using Diet Ideas Services, the user shall not in any circumstance commit any of the following prohibited conduct which the user acknowledge would constitute a serious breach of Diet Ideas Terms of Use:-

  • Use words that constitute or which can be considered to constitute verbal abuse;
  • Send/transmit any obscene/disturbing materials;
  • Send/transmit any materials which constitute or encourage conduct that would be considered a criminal offence in Malaysia or any other country;
  • Use any words and/or send/transmit any materials that are discriminatory or derogatory, including on the basis of someone’s race, religion, age, gender, disability or sexuality; and/or
  • Send/transmit any materials that contain a threat of any kind, including threats of physical violence

 

The user hereby acknowledge and agree that Diet Ideas reserves the right to suspend and/or terminate the services provided to the user at any time upon reasonable grounds, which will effectively result in the user inability to use Diet Ideas Services. The user also hereby acknowledge and agree that in the event of any breach of Diet Ideas terms and conditions, Diet Ideas may in its absolute discretion suspend and/or terminate the services provided to the user immediately without notice.

The user acknowledge and agree that Diet Ideas shall not be liable to the user or its beneficiaries for any losses, claims, costs, expenses or damages arising out of or in connection with The user use of and/or reliance on the Services, or any termination of The user access to the Services, whether arising from the negligence, default, act or omission of Diet Ideas and/or its affiliates and/or their respective employees, officers, contractors and/or agents or partners.

The user hereby agree to indemnify and hold harmless Diet Ideas and its affiliates, and their respective employees, officers, contractors, partners and agents from any liability, losses, claims, costs, expenses or damages that Diet Ideas may suffer or incur as a result of, in connection with or arising out of my participation in any event or activity by Diet Ideas, and/or the use of the Services.

By clicking 'SUBMIT' or purchased any Diet Ideas package/program or informing Diet Ideas staff through Chat messages, audio call or video call to proceed the Services, The user acknowledge and agree that these terms and conditions will both govern the user use of the Services and form part of the contract between The user and Diet Ideas.

Privacy and Personal Data Protection

Diet Ideas abides by the Personal Data Protection Act 2010 ('The Act') which requires us to inform you of your rights in respect of your personal data that is being processed or that is being collected and further processed by us and the purposes for the data processing. The Act also requires us to obtain your consent to the collection and processing of your data that enables us to perform, analyse and improve our services, offer our services and communicate with you. We will use this data to provide you with the Services requested, to maintain our records and/or to send you relevant information.

By signing up to the Diet Ideas programme and using Diet Ideas Services, The user hereby consent for my personal data (including sensitive data) to be collected and processed, and confirm that The user agree to Diet Ideas privacy policy. All the information provided here by me is correct.

By providing sensitive data such as health diagnosis, blood test, DNA test to Diet Ideas, The user understand that Diet Ideas will not be responsible for any breach of data caused by uncontrolled or unfortunate events. The user also understand, that Diet Ideas will take fully responsible in protecting the data within their power.

We strongly urge you to review our detailed privacy policy prior to providing us with your personal data.

 

Privacy Policy

Diet Ideas Sdn Bhd is serious about privacy, confidentiality and data security. Your personal data will never be shared with any third parties.

Chats with Diet Ideas Sdn Bhd dietitian or nutritionist are only accessible internally within the Diet Ideas Sdn Bhd dietitian or nutritionist team. The dietitian or nutritionist team is bound by duties of confidentiality with respect to your personal data.

Diet Ideas Sdn Bhd uses data security, encryption and storage systems to safeguard all data.

We, at Diet Ideas Sdn Bhd, are committed to the protection of your Personal Data and place the matter of protecting your privacy as our utmost priority. We are committed that you retain full control over your personal and health information under most circumstances. We will not disclose or use any of your information for any other purpose except those outlined below.

Collection and Processing of Personal Data

We hereby inform you that we (Diet Ideas Sdn Bhd, ‘Website’), Diet Ideas Sdn Bhd (1332581-H). and each of our respective related corporations (hereinafter referred to as the “Company”, “we”, “our” or “us”) (whether or not controlled by us) have or will collect, record, hold, store, use, disclose and/or process (collectively referred to as “Process”) one, or all of the following categories of personal information about you:

  • master data: name, gender, date of birth, citizenship, nationality;
  • contact details: home address, correspondence address, billing address, home phone number and mobile number, e-mail address, work address, work number;
  • compensation / payment details: bank account details, credit card details, banking information, credit records
  • verification details: information pertaining to the verification of identity, including identification type, NRIC No., and identification number;
  • Health information, e.g. height, weight, family medical history, chronic disease history;
  • Other information, e.g. resumes or CVs when applying for a job at the Company;
  • Other information you voluntarily provide through free text input forms, multiple type questionnaires, chats or other means.
  • data relating to online session: browser type and version, operating system, domain name; and
  • any such information as we deem necessary or appropriate from time to time in connection with your commercial relationship with us. (collectively, “Personal Data”).
  • Data shared via Google-based signups are members' names and email addresses. The purpose, collection and processing of it adhere to the purpose, collection and processing of personal data as stipulated here.

To the extent that you disclose to us any personal information above of any individual, we shall assume that you have obtained such individual’s consent for the disclosure as well as the Processing of the same in accordance with the terms of this notification (“Notification”).

Your Personal Data has and / or will be obtained from the following sources, where applicable, or such other sources which we may see fit from time to time:

  • information provided or submitted by you through among others, the use of our website, social media and phone applications;
  • information gathered through promotional activities;
  • cookies that your web browser store on your computer when you visit a website;
  • as applicable, publicly available or publicly accessible information; and
  • such other written or verbal communications or documents delivered to us prior to and during the course of our contractual or pre-contractual dealings with you.

As the accuracy of your Personal Data depends largely on the information you provide to us, kindly inform us as soon as practicable if there are any errors in your Personal Data or if there have been any changes to your Personal Data.
We will Process the Personal Data that you have provided to us for the following purposes, including but not limited to (“Purpose”):

  • To manage the delivery of notices, services or products to you;
  • To manage and verify your account and identity; and complete transactions with you;
  • To enable us to provide our services and perform our services to you;
  • To notify you about benefits and changes to the services offered;
  • To protect the safety and well-being of yourself and/ or other customers;
  • To enable you to participate in promotions, offers and contests;
  • To improve our service;
  • To send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by the Company, where applicable;
  • To maintain records required for security, claims or other legal purposes;
  • To respond to any enquiries, complaints, comments or feedback that you submit to us;
  • To comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority;
  • To develop, market and communicate to you in relation to products and services offered by the Company;
  • To contact you for product or customer satisfaction surveys and market research;
  • To conduct statistical analysis and run machine learning algorithms, and create a data pool so that we can better understand our customer profile and improve our services to you;
  • To produce data, reports and statistics;
  • To third parties with whom we have contracted or partnered to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us;
  • For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
  • For the prevention of crime including but not limited to fraud, money-laundering, and bribery;
  • For meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any of our member companies; and / or
  • In order to fulfil any purpose directly related to the above purposes

Personal Data provided to us will, generally, be kept confidential but you hereby consent and authorise us to provide and / or disclose your Personal Data to the following categories of parties, who may be based/located inside or outside of Malaysia:

  • any person to whom we are compelled or required to do so under law or in response to a legitimate instruction from a competent or government agency;
  • pursuant to an order of a court of competent jurisdiction;
  • any related and associated companies, affiliates and subsidiaries of Diet Ideas Sdn Bhd, including those established in the future;
  • where applicable, third parties who provide related services or products in connection with our business such as our vendors, business partners, and any party assisting us in carrying out the purposes laid out above;

    parties which participate in joint marketing schemes with us;

  • any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
  • any party or organisation who are bound by confidentiality agreements with us;
  • any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law;
  • government agencies, statutory authorities and industry regulators;
  • our auditors, consultants, accountants, lawyers or other financial or professional advisers; and / or
  • our subcontractors or third party service or product providers as may determine to be necessary or appropriate.

In addition, your personal information may also be disclosed under the following circumstances

  • Under discretion, if it is decided that disclosure of information is necessary as there is a threat to your health, safety or life, or that of other individuals. 

In the case of minors, under the Child Act (2001), Diet Ideas Sdn Bhd is mandated to report individuals who are:

  • suspected to be physically or emotionally injured as a result of ill-treatment;
  • suspected to be subject to neglect or abandonment.
  • Except for Personal Data which is Processed for direct marketing purposes as well as those set out above, it is obligatory for you to provide certain categories of Personal Data which we request from you for the said Purpose. Failure to supply and consent to the Processing of the Personal Data in relation to the Purpose will:
  • result in us being unable to provide you with the information, notices, services and/or products requested; and
  • affect the ability of the parties to enter into the necessary agreement in relation to the provision of our services to you.
  • It is optional for you to provide the categories of Personal Data which we request from you for direct marketing purposes.
Your Rights of Access and Correction

You have the right to request access to and/or correct your Personal Data and/or limit the Processing thereof. In this respect, you may:

  • check whether we hold or use your Personal Data and request access to such data;
  • request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
  • withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.

Please note that depending on the information requested and where permitted by law, a nominal administrative fee may be charged. We will endeavour to provide the information back to you as soon as practicable; however we also reserve the right to validate all requests for the authenticity of the request. We may refuse to comply with data access requests in circumstances as provided by the law.
However, Diet Ideas Sdn Bhd has the right to deny access to personal information and data at the Dietitian or Nutritionist discretion:

  • that access to this information will pose a serious threat to the life, health or safety of the individual involved or any other individual;
  • the request for information is frivolous or vexatious; in which case the individual will be asked for a reason for the need to access this information.

We will retain your Personal Data for only as long as necessary to serve the purposes set out in this privacy policy and Personal Information Collection Statement in compliance with all statutory and regulatory requirements in Malaysia, for no longer than 1 year from the moment of latest consent obtained through registration or using the service concerning the retention of Personal Data. We will take reasonable steps to destroy or permanently anonymize Personal Data if it is no longer needed for such purposes.

Job Applicants

Personal Data provided in connection with an application for employment will be used to determine your suitability for a position with the Company and, if applicable, your terms of employment or engagement. Your information may also be used to monitor our recruitment initiatives and equal opportunities policies.Your details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities.

Consent

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page and notify you of any changes. Continued use of the service will signify that you agree to any such changes.

Notification of Changes

Please note that this Policy may be amended from time to time in accordance to applicable laws and regulations and such variations may be applicable to you. In the case of any changes, you will be notified, and the latest version of this Policy will be made available to all customers.

Contact

Diet Ideas Sdn Bhd is committed to protecting your personal data and strives to provide a safe, secure user experience. If you have any questions (including your rights of access and correction), comments or suggestions regarding this privacy policy or your Personal Data, we would be glad to hear from you. Please email to:

Email : info@dietideas.com.my

Contact No.: 03 8021 6923

GDPR COMPLIANCE STATEMENT

We respect and comply with the EU General Data Protection Regulations (GDPR).
Key ways we comply with these regulations are:

Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Once we have compared your (the subjects') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to ‘controller’.

Cookies

Cookies are small text files placed in your browser’s storage. They help us collect standard Internet log information and visitor behavior information. When you visit our websites or user our products, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Protect our website from malicious activities such as automated registrations and bots
  • Aggregate anonymous data to help us generate reports of usage such as geographic area, device type, and browser type.
 
What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
Functionality – Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Aggregation – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for security purposes. We may also share online data collected through aggregation cookies with other GDPR compliant sub-processors.
Marketing Cookies – We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

How to manage cookies?

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

In Short: We may transfer, store, and process your information in countries other than your own. Our compute resources are located in Malaysia, but we may utilize Hybrid Cloud solutions in other regions as well. We will however take all necessary measures to protect your personal information in accordance with this privacy policy by combining Reasonable Safeguards, Adequate Data Protection Laws, and Explicit Consent.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
Should you have any questions about the processing of data or this privacy policy, you should contact us at info@dietideas.com.my
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact us at info@dietideas.com.my or call at 03 8021 6923

In the case you need additional assistance as a result of concern in regards to our DPO decision, you have a legal right to contact European Data Protection Board in your country of residence. For more informations about Member Organisations please follow the link:
https://edpb.europa.eu/about-edpb/board/members_en

Privacy Policy Of Other Websites or Companies

Our website contains links to other websites or could provide service to third parity websites. Our privacy policy applies only to our website, so if you click on a link to another website - or use the service through a third party provider, you should read their privacy policy.

Diet Ideas Sdn Bhd Terms of Use

If you have read our privacy policy, understand your privacy rights and agree to proceed with Diet Ideas Sdn Bhd services, please refer to our Terms of Use.

Refund Policy

  • All transactions once completed cannot be cancelled, exchanged, or refunded under any circumstances. All Package(s) or Program(s) on the Website are offered subject to availability. No requests for refunds, cancellation, or exchanges of any kind will be entertained.
  • Package(s) or Program(s) purchased shall be redeemable only for the services specified, and shall only be available for redemption before 31st December 2024.
  • Package(s) or Program(s) purchased cannot be exchanged or redeemed for cash.
  • Package(s) or Program(s) purchased cannot be combined with any other Voucher, discount or promotional offer unless otherwise specified.
  • Package(s) or Program(s) purchased may contain terms and conditions that supplement, and are to be read as in addition to, these Terms and Conditions. In the event of any inconsistency between the Package Terms and these Terms and Conditions, the Package Terms shall prevail.
  • All services redeemable by Package(s) or Program(s) purchased are subject to availability. Diet Ideas Sdn Bhd does not guarantee that the services redeemable by Package(s) or Program(s) purchased will be available at your preferred date and time.
  • A representation on the Site that services will be available over a range of dates does not preclude you from being required to make an appointment to redeem the services. Appointments must be made at least 3 days in advance.
  • Diet Ideas Sdn Bhd reserves the right to cancel and reschedule your appointment or booking. Except as required by law, the Company will not be held liable for such events and are not liable to reimburse you for any travelling, accommodation or other loss or expenses suffered or incurred by you or any other person due to any cancelled or rescheduled appointment or booking."

Terms & Condition Between Diet Ideas Sdn. Bhd. & Payer For Instalment Payment of Service Provided

This contract is made effective immediately, once the first payment is made between Diet Ideas Sdn Bhd (hereinafter referred to as “the company”) and client (hereinafter referred to as the “Payer”) for the purpose of setting forth the terms and conditions for the payment of RM (full amount).

Payment Details

Full amount shall be paid by the Payer to the Company in two installments as follows:

  • First Payment - The Payer shall pay the agreed amount as per discussion by the company and the payer before commencement of the service.
  • Second Payment - The Payer shall pay the remaining balance of the payment to The company on the agreed timeline by the company or before the expiration of the program purchased.
  • The company only accepts online payment and does not accept cash payment. 
 
Default

If the Payer fails to make the second payment by the specified due date, the Company reserves the right to pursue legal action to recover the outstanding amount, and the Payer shall be liable for all costs and expenses associated with such action.

Termination of Contract

This Contract is terminated automatically upon the Payer’s successful completion of outstanding payments.

Governing Law

This contract shall be governed and construed in accordance with the laws of Malaysia.

Legally Binding

The Payer is legally binding to this contract agreement without the need of his or her signature upon purchasing the Company service or product where he or she chooses for “Installment Payment” option.

Entire Agreement

This Contract constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether oral or written. Both parties are automatically bound into the contract in the event of installment payment made and no signatures are required.

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